Work

Current assignments at IKEA IT Operations, Technical Infrastructure, Windows

Leading the Windows Compliancy Focus Area team, responsible for 5000+ Windows servers in 500+ globally distributed sites and 3 regional Datacenters.

Windows Compliancy Focus Area, scope for all Windows systems:
 - PCIDSS Platform Compliancy
 - Server Compliancy Measurement
 - Risk Management
 - Endpoint firewall management and support for 160k+ windows clients
 - Vulnerability management and mitigation
 - Exceptions, Security Standards & Deviations
 - Security Patching
 - Information Security Consultancy
 - 3rd Level Problem Management
 - Subject Matter Experts for IT Services & Bought Services
 - Project Consultancy

Focus Area leadership and development, operational process managment and improvement, stakeholder management, audit support. 'Module Factory' operational oversight and escalation point. Involvement in incident-, problem-, change- and configuration management processes (ITIL), different team-internal leadership and mentoring tasks. Reporting and KPI measurement. Conception, implementation and management of the "Virtual Store" - a production environment used for verification and troubleshooting. Autonomous PoC implementation for related bought and homegrown tooling.

Previous assignments and project experience at IKEA IT Operations, Technical Infrastructure, Windows

System management in a global 24/7 server support team, managing 3500+ Windows servers in 350 globally distributed sites.

Technical Team Lead. Assistance in team management and coordination. Process improvement and problem solving focused tasks, different roles in incident-, problem-, change- and configuration management processes (ITIL), different team-internal leadership and mentoring tasks. Reporting and KPI measurement, 2nd/3rd level support, system configuration and production deployment in a global follow-the-sun setup, on call duty.

Project experience:

- "ICC4 Server Rollout Project" (Ikea Commmon Client 4: Server 2008/ Win7 based Ikea platform):
Project participation, technical advice, platform tests and setup design/ integration assistance, migration strategy creation and documentation, risk assessment and production deployment.
- "ICC4 Top Gun Academy":
Participation, virtual global team of selected support team members, to provide communication/ feedback from support teams to platform developers and product responsibles and knowledge transfer concerning the new version of Ikea's windows client/ server platform.
- "Store Virtualization Pre Study":
Pre-investment study of a virtualization solution, project participation, setup of a test environment following production standards, to investigate feasibility and performance requirements.
- "IWTS Rollout Project" (Ikea Windows Terminal Server):
Global production deployment of a refined Windows Terminal Server/ Citrix based Ikea platform.
- Independent supervision and installation of Windows servers at new store sites during their build up projects.
- Team-internal projects:
E.g. global BSOD monitoring: Development and implementation of a global
script- and logging based monitoring solution to automatically generate reports as input for problem management processes.

Assignments and project experience at IKEA IT Germany

System management in a regional 24/7 server support team, managing 500+ Windows servers in 65 distributed sites in Germany, Austria and Switzerland.

2nd/3rd level support, system configuration and production deployment, local on site developer user/ client support, monitoring, user administration. On call duty.

Project experience:

- "ICC3 Rollout Project" (Ikea Commmon Client 3: Server 2003/ Xp based Ikea platform):
Independent supervision and platform migration of all clients and servers in several sites.
- Independent supervision and installation of Windows servers at new store sites during their build up projects.
- Team-internal projects:
E.g. knowledge transfer and process optimization in a new main production unit in Singapore.

Assignments and project experience at acht:g

Network-/ systems administration of a local office network. Usersupport.

User-/group administration; User access level control and configuration; Policy administration and implementation; Active directory integration; Backup; Firewall integration and Support [hardware system, linux]; Virus protection; Router configuration [D-Link and Cisco]; Server-/ client installation and support [HP Net Server]; Hardware-raid configuration; making and testing [with Omni Scanner] of twisted pair-cable; User support and Training [in house]; Hard-/software investigation and Selection; customer support.

Project assistance [2 to 3 projects per year] regarding planning, preparation, realization and support of:

- Realization of small local area networks at fairs and exhibitions [Geneva, Brussels and Paris]
- Planning and realization of a *Print On Demand*-network at the IAA (Frankfurt Motor Show).
- Planning and realization of a fully networked train for a German carmaker (Adam Opel AG).
- Realization of web- and multimedia presentations, end user training courses.